Frequently Asked Questions (FAQ)
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Please take a look at the most frequently asked questions below and click on a question to view the answer.
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QUESTIONS
- Registration and General Course Questions
- How do I register for this course?
- How long do I have to complete the course?
- When and how can I re-register?
- Who is eligible to participate in this course?
- Do you offer this course in a language other than English?
- I forgot my user ID and/or password — what should I do?
- I have completed the course — do you offer additional training opportunities?
- I have completed the original course with 12 units — can I just take the two new units?
- I only want to take certain individual Units — can I do that?
- Technical Problems
- Final Exam
- Certificates
- I have completed the Unit Test for a Unit — where do I find my certificate for that Unit?
- I have completed the Final Exam and the post-course survey — where do I find my Master Certificate?
- My name appears incorrectly on my certificate — what should I do?
- How do I save/print my certificate?
- I have received a Master Certificate for 12 units, but I want to get a new Master Certificate for 14 Units that includes the two new Units — what do I need to do?
- Time Extension
ANSWERS
Registration and General Course Questions
- How do I register for this course?
To enroll in the UNICEF course, go to this website for further information and instructions on how to register. The course is free.
- How long do I have to complete the course?
When you register for the course, you have 4 months (120 days) to complete it. You will receive e-mail reminders when you have 60 days left, 30 days left, and 15 days left. After 120 days, your original registration will expire. You are welcome to re-register again, but you will have to start over.
- When and how can I re-register?
Once your original registration has expired (after 120 days) you will receive an email stating that your time is up along with instructions on how to re-register. Please note, you are welcome to re-register for the course for as many times as you need to, however, each time you will have to start the course over. This means you will have to re-take any Unit Tests you may have already completed.
To register again, you simply need to update your Cornell NutritionWorks membership page. Click here and check the box that says, “I would like to register for the UNICEF course Programming for Infant and Young Child Feeding.” Then go to the bottom of that page and click “Update.”
You will receive a new Welcome email with your log in information and the course link.
- Who is eligible to participate in this course?
The target audience for this course is UNICEF staff and their partners worldwide, however anyone with an interest in infant and young child feeding is welcome to take our course. The course is free.
- Do you offer this course in a language other than English?
No. All lectures, course materials and quizzes are offered only in English.
- I forgot my user ID and/or password — what should I do?
Go to the course login page. Click on “Retrieve it here.” In the box, enter your email address and click on “Enter.” You will receive an e-mail message with l your user ID and password.
- I have completed the course — do you offer additional training opportunities?
If you are interested in other nutrition-related presentations offered free of charge, please go here.
As a member of Cornell NutritionWorks, you may access all of the offerings on the Cornell NutritionWorks website. Select 'Course Catalog' from our site menu to view a listing of all our available courses and presentations. Our cyber-presentations give you the opportunity to learn the latest in research-based nutrition practice information from the convenience of your home or office computer. Viewing cyber-presentations is free for all members. Members seeking continuing education credits or certificates of completion can take an online self-assessment quiz for an additional fee.
- I have completed the original course with 12 units — can I just take the two new units?
Yes. In order to so do, please log in to the course homepage with your original ID and password and simply complete the two new Units: Essentials of Nutrition for Women and Monitoring to Strengthening IYCF Programmes. Once you have successfully passed the Unit tests for these two Units, your “My Transcript” page will be updated to show certificates for those Units as well as a new Master Certificate for 14 units. You do not need to retake the Final Exam.
- I only want to take certain individual Units — can I do that?
Yes. In order to so do, please register for the training course and then log in to the course homepage and complete the desired Unit(s). Once you successfully complete the Unit Test, you will earn a Certificate of Completion for that Unit.
Technical Problems
- I have trouble accessing the lectures — what can I do?
This is a web-based course compatible with low-speed internet. It requires Mac OS X, Windows or Linux and a modern browser (Internet Explorer 8.0+, Firefox 6.0+, Google Chrome, Safari 4.0+, Edge, etc.) with Javascript enabled. Video is delivered via YouTube, so if you are normally able to view YouTube videos, you should be capable of viewing these presentations.
If your internet connection is low-speed or intermittent, YouTube should automatically serve a lower-quality (and smaller) version to you. If you are still having problems with the video freezing or not starting, try manually selecting a lower-quality version by clicking on the gear icon in the lower right of the YouTube video frame and selecting from the Quality menu (lower numbers are more apt to play over a slow connection.).
Please note that UNICEF is currently working on an offline version and will provide information when this option will be available.
- I have completed all the units and case studies. How do I get to the Final Exam?
Please log in to the course homepage and you'll find the link right beneath the progress bar where it will say “You have completed all of the Unit Tests. Click here to take the Final Exam.”
This link will take you right to the Final Exam page. Good Luck!
- I have completed the Unit Test for a Unit — where do I find my certificate for that Unit?
Click on “Certificate” on the top menu bar. This will take you to your “My Transcript” page at Cornell NutritionWorks. Scroll down and click on the certificate image for that Unit to view and either save and/or print your Unit certificate.
Your Unit Certificate of Completion will be permanently available at the Cornell NutritionWorks web site at the Cornell NutritionWorks web site. After logging in, you will find the link to your certificate under “My Transcript” on the menu bar on the left side of the page.
- I have completed the Final Exam and the post-course survey — where do I find my Master Certificate?
Please log in to the course homepage and you should find the link right beneath the progress bar where it will say “Thank you! Your Master Certificate of Completion is now available here.”
You can also click on “Certificate” on the top menu bar. This will take you to your “My Transcript” page at Cornell NutritionWorks. Scroll down and click on the Master Certificate image to view and either save and/or print your certificate.
Your course Certificate of Completion will be permanently available at the Cornell NutritionWorks web site. After logging in, you will find the link to your Master Certificate under “My Transcript” on the menu bar on the left side of the page.
- My name appears incorrectly on my certificate — what should I do?
Please log in to the Cornell NutritionWorks website. (You will use the same Member ID and password you use to log in to the UNICEF training course.)
Next click on “Update My Info” on the menu bar on the left side of the page. This will take you to your Cornell NutritionWorks membership page. Please make desired changes to your First Name, Middle Name (optional) or Last Name. Next scroll down the page and click “Update.”
To confirm that your name is now correctly displayed on your certificate, go to "My Transcript", scroll down and click on the certificate image to view your certificate.
- How do I save/print my certificate?
Please log in to the course homepage and you should find the link right beneath the progress bar where it will say “Thank you! Your Certificate of Completion is now available here.” Click on the link to view and either save and/or print your certificate.
You can also click on “Certificate” on the top menu bar. This will take you to your “My Transcript” page at Cornell NutritionWorks. Scroll down and click on the certificate image to view and either save and/or print your certificate.
- I have received a Master Certificate for 12 units, but I want to get a new Master Certificate for 14 Units that includes the two new Units — what do I need to do?
Please log in to the course homepage and complete the two new Units: Essentials of Nutrition for Women and Monitoring to Strengthening IYCF Programmes. Once you have successfully passed the Unit Tests for these two Units, your “My Transcript” page will be updated with a new Master Certificate for 14 units. You do not need to retake the Final Exam.
- I received a reminder email that I have only 60/30/15 days left to complete the course. Can you extend my registration?
No. When you register for the course, you have 4 months (120 days) to complete it. Once your original registration has expired (after 120 days) you will receive an email stating that your time is up along with instructions on how to re-register. You are welcome to re-register for the course for as many times as you need to, however, each time you will have to start the course over. This means you will have to re-take any Unit Tests you may have already completed.
